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Delivery and Returns

Delivery terms

  • A delivery charge of €6 applies for orders below €20. For orders above €20, delivery is free of charge.
  • Deliveries are not done on weekends and public holidays.
  • International deliveries are not currently possible.
  • Deliveries to Gozo are not currently possible.
  • Office hours are Monday to Friday from 08:00 to 17:00hrs.
  • We will use minimal packaging or no packaging at all (if possible) when delivering goods.

Returns

  • Returns must be made within 30 days from date of purchase.
  • We are not able to offer returns/refunds after the 30 days from date of purchase have elapsed.
  • Returns are subject to goods being tale quale from date of purchase.
  • You are requested to deliver the item/s to our office located at Beleaf, Hard Rocks Business Park, Burmarrad Road, Naxxar, where a decision will be taken immediately, if item qualifies for a refund or not.
  • Please contact us for further information.

Refunds

  • A refund will be given once item is approved by Beleaf.
  • Please expect up to 10 working days for a refund. If the refund is not affected within the stipulated time frame, please contact us.
  • Refunds are not given on discounted items.

Cancellation

  • If a cancellation occurs before a product has been dispatched then everything reverts to as if no order was placed. Money will be refunded accordingly.
  • If a cancellation is done after it has been dispatched than the customer will need to follow the return policy and handle it as a return.

 

 

 

 

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