Delivery terms
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Delivery is free of charge.
- We deliver to Gozo once a week (free of charge).
- Deliveries are not done on weekends and public holidays.
- International deliveries are not currently possible.
- Office hours are Monday to Friday from 08:00 to 17:00hrs.
- We will use minimal packaging or no packaging at all (if possible) when delivering goods.
Returns
- Returns must be made within 30 days from date of purchase.
- We are not able to offer returns/refunds after the 30 days from date of purchase have elapsed.
- Returns are subject to goods being tale quale from date of purchase.
- You are requested to deliver the item/s to our office located at Beleaf, Hard Rocks Business Park, Burmarrad Road, Naxxar, where a decision will be taken immediately, if item qualifies for a refund or not.
- Please contact us for further information.
Refunds
- A refund will be given once item is approved by Beleaf.
- Please expect up to 10 working days for a refund. If the refund is not affected within the stipulated time frame, please contact us.
- Refunds are not given on discounted items.
Cancellation
- If a cancellation occurs before a product has been dispatched then everything reverts to as if no order was placed. Money will be refunded accordingly.
- If a cancellation is done after it has been dispatched than the customer will need to follow the return policy and handle it as a return.